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• For a refund request, the refund policy lists exactly what qualifies — include the email address on the account.
• For a card that will not open, send us the card link. It is usually a draft that was never published, which takes seconds to spot.
• Payment failures almost always resolve on their own once the provider confirms — send the amount and the time and we will check rather than guess.

If you have found a card impersonating someone, selling something illegal, or a message that looks like phishing in Tzmicha It Solutions' name, email us with the link. We treat these ahead of the queue and suspend first while we investigate.

Programme terms live at the referral page, and reseller enquiries at the reseller page. Both are good starting points before asking us to explain them one at a time.